做外贸,价格谈判是绕不开的一关。很多业务不是输在产品上,而是输在谈判桌上——客户一句"Your price is too high",自己先慌了,要么直接降价,要么只会干巴巴地回一句"This is our best price"。
谈判英语不需要多高级的词汇,关键是每个阶段都有合适的话接得住。下面按三个真实场景整理30个高频句型,建议直接收藏,下次跟客户拉锯的时候照着用。
一、客户砍价时:先稳住,别急着让(10句)
客户说贵,先别急着降价。第一回合的目标是搞清楚对方是真的嫌贵,还是只是习惯性压价。
- I understand your concern about the price. May I ask which part of the quotation you'd like to discuss?
(理解您对价格的关注,请问您想讨论报价的哪一部分?)
- Compared with similar products on the market, our price is actually quite competitive.
(和市场上同类产品相比,我们的价格其实很有竞争力。)
- The price reflects the quality of materials and the craftsmanship.
(这个价格对应的是材料品质和工艺水平。)
- Could you let me know your target price? We'll see what we can do.
(能告诉我您的目标价吗?我们看看能怎么配合。)
- Is the price the main issue, or is there something else on your mind?
(价格是主要问题,还是您还有其他顾虑?)
- We have many customers in your market who are happy with this price level.
(在您所在的市场,我们有不少客户对这个价格水平很满意。)
- This is already a very favorable price for a first order.
(对首单来说,这已经是非常优惠的价格了。)
- Price is important, but quality and delivery time matter just as much.
(价格重要,但品质和交期同样重要。)
- If you compare the total cost over the product's lifetime, you'll find it's worth it.
(如果按产品整个使用周期算总成本,您会发现物有所值。)
- Let me show you what's included in this price.
(让我给您说明一下这个价格都包含了什么。)
二、让步时:让得有条件、有节奏(10句)
谈判中让步是正常的,但每一次让步都要换到东西,而且幅度要越来越小,让对方感觉你已经到底了。
- To support our cooperation, we can offer a 3% discount for this trial order.
(为支持我们的合作,这笔试单我们可以给3%的折扣。)
- We can do that price, but the order quantity would need to increase to 5,000 pieces.
(这个价格可以做,但订单量需要增加到5000件。)
- If you can place the order this week, I'll ask my manager for a special price.
(如果您这周能下单,我去找经理申请一个特别价。)
- This is the best I can do without changing the specifications.
(在不改规格的前提下,这是我能做到的极限了。)
- We could match that price if you agree to a 30% deposit.
(如果您同意付30%定金,我们可以匹配那个价格。)
- Any further reduction would affect the quality, and we don't want that.
(再降价就会影响品质,我们不希望那样。)
- Let's meet halfway: I can reduce the unit price by 2% if you accept our standard packaging.
(各让一步:如果您接受我们的标准包装,单价我可以降2%。)
- I can offer free samples, but the freight would be on your side.
(样品可以免费,但运费需要您承担。)
- For a repeat order, we'll definitely review the price in your favor.
(返单的时候,我们一定重新核价,给您更优惠的条件。)
- I've already gone to my boss twice for you; this really is our bottom line.
(我已经为您找了老板两次,这真的是我们的底线了。)
三、守住立场时:礼貌但不松口(10句)
有些条件不能让,比如低于成本的价格、离谱的账期。拒绝的时候要客气,但态度要明确。
- I appreciate your frankness, but this price is below our production cost.
(感谢您的坦诚,但这个价格低于我们的生产成本。)
- I'm afraid we can't go that low. It would mean losing money on every unit.
(恐怕没法做到那么低,那样每出一件都在亏钱。)
- That payment term is something we're not able to accept for new customers.
(对新客户,这种付款方式我们没办法接受。)
- Let's focus on the value we bring rather than just the price tag.
(我们还是多看看我们带来的价值,而不只是价格标签。)
- We'd rather explain the price once than apologize for quality problems later.
(我们宁愿现在解释一次价格,也不愿将来为品质问题道歉。)
- I value our relationship, and that's exactly why I can't compromise on quality.
(我很看重我们的合作关系,正因为如此,我不能在品质上打折扣。)
- If the budget is fixed, maybe we can adjust the configuration instead.
(如果预算是固定的,也许我们可以在配置上做调整。)
- This offer is valid for 15 days, as material costs are changing.
(这个报价有效期15天,因为材料成本在变动。)
- I totally understand. Let me send you two options so you can compare.
(完全理解。我给您发两个方案,您对比看看。)
- I'm confident that once you see the samples, you'll agree the price is justified.
(我相信您看到样品后,会认同这个价格是值的。)
用句型的三个小提醒
第一,先共情、再坚持。任何拒绝之前,先说"I understand""I appreciate",气氛就不会僵。第二,让步永远带条件,把折扣和数量、交期、定金、包装绑在一起,客户才会珍惜。第三,把话题从"单价"引到"总成本、品质、交期、售后",价格就不再是唯一的战场。
句型是死的,节奏是活的。把这30句念熟、变成自己的语感,下次客户再砍价,你就能接得住、谈得拢。